Shipping Policy

Last updated: September 30, 2026

Red Rock Basin Goods LLC ships Squatty PottyW orders from Mesa, Arizona. Free shipping applies to qualifying orders as shown in the header and at checkout. There is no minimum purchase on the current free-shipping offer.

Processing

In-stock items usually leave our facility within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM MT begin processing the next business day.

Carriers and tracking

We hand parcels to common U.S. carriers. A tracking link is emailed to the address used at checkout. Transit times are estimates; weather and carrier volume can add a day or two. Domestic deliveries commonly land in 5–7 business days after the box ships.

Where we ship

We ship inside the United States. Some carriers will not deliver to a P.O. box. If an international option appears at checkout, transit is an estimate only.

Damaged boxes

Photograph the carton and the item, then write [email protected] within 7 days of delivery. We will replace or refund the damaged piece once we confirm the claim.

Red Rock Basin Goods LLC
3814 E McDowell Road, Suite 2, Mesa, AZ 85207, United States
[email protected] · +1 (480) 218-7463